Terms of Service

doc2api turns a PDF form into an API. You upload a document; we extract or let you place its fields, and give you a JSON schema plus endpoints that return the completed document. You can embed the form on your own site, collect drawn signatures, restrict fields per audience, and have results delivered to your servers over signed webhooks.

We are a tool, not a party to whatever you use the documents for. We do not check that a document is valid, correctly completed, or fit for its purpose, and we give no legal, medical, financial or regulatory advice.

• You are responsible for everything done with your account and your API keys. Keep secret keys server-side; the publishable key is designed to be exposed in a browser, and the origin allowlist is there to limit where it works.
• You must give an accurate email address and keep it current — it is how we reach you about your account.
• You can use the Service without an account in a trial workspace. Trial work is temporary: documents produced in it are watermarked, and the workspace and its contents are deleted automatically 24 hours after it is created unless you sign up, which migrates the work into your account.
• One person or company may not create accounts to evade quotas, and you may not resell access to the Service without a written agreement with us.

Your content stays yours. Uploaded documents, the values submitted through your forms, and anything you configure remain your property (or that of whoever you got them from). You grant us only the licence we need to run the Service for you: to store, process, render, fill, watermark, sign and deliver those documents at your instruction, and to keep the backups and logs described in our Privacy Policy.

We do not sell your content, and we do not use it to train machine-learning models. Where a feature sends content to a third party in order to work — AI field detection sends the pages you run it on to our AI provider — that is listed in the Privacy Policy and only happens for the documents you point it at.

You confirm you have the right to upload each document and to collect the personal data your forms collect, and that you have given the people filling them whatever notice or consent the law requires. Where we process personal data on your behalf, our Data Processing Addendum applies.

You may not use the Service to:

• break the law, or infringe anyone's rights;
• forge a document, impersonate a person or organisation, or apply a signature you are not authorised to apply;
• handle data that carries obligations we have not agreed to in writing — in particular payment card data, or health information subject to HIPAA (we do not offer a Business Associate Agreement);
• upload malware, or content designed to exploit the Service or its readers;
• attack, probe or overload the Service, evade rate limits or quotas, or access another customer's workspace, templates or submissions;
• reverse engineer the Service except as applicable law allows;
• use webhook delivery to send traffic to hosts you do not control, or to reach private network addresses;
• misrepresent the Service, or remove our attribution where your plan does not permit it.

We may suspend or remove content or access immediately where we reasonably believe this clause has been broken, or where continuing would put the Service or other customers at risk. Where we can, we will tell you why.

The Service can capture a drawn signature and stamp it onto a document, and can apply a cryptographic (PKCS#7) signature to the finished PDF. Whether a signature is legally binding depends on your jurisdiction, the type of document, and how you collected it — that is your responsibility to establish, not something the Service determines.

A cryptographic signature only carries the trust of the certificate behind it. Unless you supply your own certificate, signatures are produced with a self-signed certificate, which proves the document has not changed since signing but does not attest to an identity that a third party will automatically trust.

• Each plan includes a monthly allowance of documents (API fills plus embed submissions) and a template limit, as described on the pricing page. Allowances reset each calendar month.
• When you reach a limit the relevant endpoints return an error rather than silently overcharging you. You can upgrade, or buy an add-on, to continue.
• Paid plans are billed in advance through our payment processor. Fees exclude taxes, which are added where we are required to charge them.
• You can cancel at any time; cancellation takes effect at the end of the period you have paid for, and we do not refund part-used periods except where the law requires it.
• We may change prices or plan contents. Existing paid subscriptions keep their price until the end of the current period, and we will give notice by email before a change takes effect.

Templates and their documents are kept until you delete them or close your account. Submission records — the field values behind each completed document — are kept for a period set by your plan:

• Free — 1 day
• Starter — 7 days
• Pro — 90 days
• Business — until you delete it

A PDF linked from a webhook delivery is available for 24 hours and then deleted from our storage; download it in your webhook handler if you need to keep it. Full detail, including what we keep about your account itself, is in the Privacy Policy.

We work to keep the Service available and fast, but we do not promise uninterrupted service and we do not offer a service-level agreement unless we have agreed one with you in writing. We may change, add or remove features. Some features are made available while still being developed and may be enabled for some workspaces and not others; those may change or be withdrawn without notice.

We may perform maintenance that briefly interrupts the Service, and will avoid doing so at predictably busy times where we can.

When you point a webhook at your server, or send us a document from another system, you are responsible for that endpoint and for what happens to the data once it arrives. Webhook payloads contain a signed URL to the finished document; anyone holding that URL can download the document until it expires, so treat it as a secret and verify our signature before acting on a delivery.

The Service — its software, design, documentation and brand — belongs to us. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is in good standing, and nothing more. Feedback you send us we may use freely, without obligation to you.

Each of us may receive information the other treats as confidential — your documents and keys, our non-public technical detail. Neither of us will disclose the other’s confidential information except to people who need it to perform this agreement and are under similar obligations, or where the law compels disclosure.

Except as these terms expressly state, the Service is provided as is. We disclaim all other warranties to the extent the law allows, including fitness for a particular purpose and non-infringement. We do not warrant that field detection, extraction or AI-assisted configuration will be accurate or complete — you are responsible for reviewing a template before you rely on it, and for checking the documents it produces.

To the extent the law allows, neither of us is liable for indirect or consequential loss, lost profits, lost revenue, or lost or corrupted data, however caused. Our total liability arising out of or relating to the Service is limited to the greater of the fees you paid us in the twelve months before the claim, or USD 100.

Nothing in these terms limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence.

You will defend and indemnify us against claims, losses and reasonable costs arising from your content, your use of the Service in breach of these terms, or your breach of law or of a third party’s rights.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these terms, if your account is used unlawfully or in a way that endangers the Service, or if you fail to pay. On termination your right to use the Service ends and we delete your content in line with the Privacy Policy — export anything you want to keep first.

We may update these terms. Where a change materially reduces your rights we will give notice by email or in the dashboard before it takes effect. Continuing to use the Service after that date means you accept the updated terms; if you do not, stop using the Service and close your account.

• These terms, together with the Privacy Policy and (where it applies) the Data Processing Addendum, are the whole agreement between us about the Service.
• If a provision is unenforceable, the rest continues to apply.
• Not enforcing a right straight away does not waive it.
• You may not assign this agreement without our consent; we may assign it to a successor to our business.
• These terms are governed by the laws of the Federal Republic of Nigeria, and disputes go to the courts of Lagos State, Nigeria.

Questions about these terms: legal@doc2api.co. Privacy and data requests: privacy@doc2api.co. Security reports: security@doc2api.co.